Return and Refund Policy for Pookieland.com

Effective Date: [08-oct-2024]

At Pookieland.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and refund policy below.

1. Return Period

You have 7 days from the date of receipt to return an item for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the original packaging, and in the same condition as you received it.
  • A receipt or proof of purchase must be provided.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Personalized items
  • Sale items (unless stated otherwise)

4. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service at mypookielandgmail-com to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the item to the address provided in the return authorization email.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank’s policies.

6. Shipping Costs

Shipping costs for returning items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Exchanges

If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

8. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us at:

Pookieland.com
mypookieland@gmail-com
03195190414
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